Privacy Policy
At Therapy Point we respect your privacy and aim to ensure absolute confidentiality of all personal information collected.
“Personal Information” refers to any information we hold that is identifiable as being about you, including progress notes, reports, and letters/reports from other health professionals.
Therapy Point follows the privacy requirements set out in the Health Records (Privacy and Access) Act 1997 Schedule 1. All staff employed by Therapy Point have been informed of these requirements and apply them to their practice. Therapy Point will not share your information with a third party unless you agree in writing.
You can request to access your information and treatment notes at any time. This request must be made in writing. Once your request has been received, your information will be sent to you via email.
Please be aware that we may change our Privacy Policy at any time in the future. Any changes made will be updated on our website.
Terms and Conditions
The Therapy Point Website is owned and operated by Therapy Point PTY LTD ABN 93 153 668 145.
These terms and conditions apply to every person who chooses to book an appointment with Therapy Point, whether for yourself or on behalf of a minor or third-party client.
These terms apply to the use of this website, including the use of the information and services provided through this website.
Our terms, described below, are in place to ensure that all clients receive high-quality service and experience. Clients who do abide by our terms and conditions may be prohibited from booking future appointments.
When you book an appointment with Therapy Point, you agree to the following conditions and policies:
Bookings and Payments
To make a booking we require your contact number and email address. Once your enquiry has been received, we will send you “new client documents” which must be completed and returned prior to booking your first appointment. Your phone number and/or email address will be used to send automated notifications with important information about your upcoming appointment.
All clients must have an assessment completed prior to commencing therapy, unless a formal report that is less than 12 months old, can be provided. This report must be sent to reception prior to booking an appointment. Please send this to info@therapypoint.com.au.
We will be unable to book an appointment if this information is not provided.
Payment for all private paying and NDIS self-managed clients is due strictly at the time of appointment. Payment can be made via our Eftpos terminal or in cash, however, we do not keep change onsite.
“Private paying” refers to any client who would like to claim Medicare or Private Health Insurance and/or does not have an NDIS plan. Private Health Insurance and Medicare claims are not available on site.
Payment from third parties is due strictly within 7 days or before your next scheduled appointment, whichever is sooner. Failure to receive a payment within this timeframe may result in future appointments being cancelled or put on hold.
Medicare and Private Health Insurance can only be claimed for appointments with our qualified therapists (i.e., you cannot claim for appointments with therapy assistants). Those eligible for Medicare or Private Health Insurance rebates are encouraged to seek advice regarding the rebate amount prior to attending your appointment.
You cannot claim Medicare and Private Health Insurance for the same appointment.
You cannot claim NDIS and Medicare, or NDIS and Private Health Insurance for the same appointment.
Cancellation Policy
You may cancel or reschedule your appointment up to 24 hours before your scheduled appointment. Failure to provide 24-hours’ notice when cancelling appointments, or failing to attend a scheduled appointment, will result in 100% of the service fee being charged.
Due to the high demand for our services, failing to attend or cancelling three consecutive appointments may result in your time slot being allocated to another client.
Cancellation fees are due strictly within 7 days or before your next scheduled appointment. Failure to make payment within this timeframe may result in future appointments being cancelled or put on hold.
With the presentation of a valid medical certificate, cancellation fees may be waived for medical emergencies. Therapists and receptionists are not authorised to waive cancellation fees without evidence of a medical certificate.
This policy strictly applies to all bookings.
